At SAELOR FABRIC LLC, we want our customers to have a clear understanding of our return, exchange, and refund procedures. This Refund and Return Policy applies to purchases made through our website and explains the applicable requirements and processing procedures.
1. 30-Day Return Policy
Customers may request a return within 30 days from the date the order is delivered.
To be eligible for a return, the item must generally meet the following conditions:
The item must be unused and in its original condition.
The item should be clean and free from stains, odors, pet hair, or other signs of use.
The item should be returned with its original packaging, tags, and included accessories, where applicable.
Proof of purchase or valid order information must be provided.
The return request must be submitted within 30 days of delivery.
Items that do not meet these requirements may be refused or may not qualify for a refund.
2. How to Request a Return
Before sending an item back, please contact us at [email protected] and provide:
Order number
Customer name
Item(s) you wish to return
Reason for the return
Relevant photographs, if the item is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions when the return is approved.
Please do not send merchandise to the return address without first contacting us and receiving return instructions.
3. Return Address
Approved returns should be sent to:
SAELOR FABRIC LLC
73154 PENN MILL RD
COVINGTON, LA 70435-7365
USA
The return address may be confirmed again by our customer service team when your return request is approved.
4. Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item received, SAELOR FABRIC LLC will review the situation and may cover reasonable return shipping costs where applicable.
For returns due to customer preference, such as selecting the wrong size, changing one’s mind, or no longer needing the item, the customer may be responsible for the return shipping cost.
5. Exchanges
We may accept exchanges for eligible items, subject to product availability.
To request an exchange, please contact us within 30 days of delivery and provide your order information, the item you wish to exchange, and the requested replacement size or item.
Exchange items must generally be unused, clean, undamaged, and in their original condition with applicable packaging and tags.
If the requested replacement item is unavailable, we may offer another available resolution, such as a refund for the eligible returned item.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs showing the issue. We will review the information and determine an appropriate solution, which may include a replacement, exchange, or refund where applicable.
7. Refund Processing
Once we receive and inspect an approved return, we will determine whether the returned item meets the requirements of this policy.
Approved refunds will generally be processed within 3 business days after the return has been received and approved.
Refunds will normally be issued to the original payment method used for the purchase.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank or payment service provider.
8. Non-Returnable Situations
A return or refund may be unavailable when an item:
Has been used or worn;
Has been washed or altered;
Has stains, odors, pet hair, or other signs of use;
Is damaged through improper use or handling;
Is missing original packaging or required components;
Is returned after the 30-day return period; or
Does not otherwise meet the eligibility requirements of this policy.
Any exceptions will be handled in accordance with applicable law.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has entered processing or has been shipped, cancellation may no longer be possible, and the customer may need to follow the return procedure described above.
